
Our difference is our people...
We are a different kind of foundry. You'll notice this difference when you visit our plant. Our people genuinely care about customers' needs and have first-hand knowledge of our customers' products. We take our people to visit customers' plants to see our castings in actual use…to get a feel for your problems. We want our people to see just how important quality is to you in the products you manufacture.
The Answer is Yes…What's The Question?
When our customers ask us to perform, they already know the answer. The answer is YES. Our customers' needs come first, then our own. Is this the easiest way to run a company? Is it the most profitable? Probably not. But success can't be measured by any one business transaction. It's measured by the on-going relationship. How do we make sure we know what our customers want? We ask them…and we respond. Because our customers don't have to worry about us, they can focus their energy on solving their customers' problems.
The Job of Getting Better Never Ends
We Get It Right…On Time
Employee involvement is an integral part of our Quality Assurance program. We understand what "getting it right…on time" means. Our people are empowered to "exceed their authority" if necessary to meet the goal. Our Communications Committee, consisting of about two-thirds production and one-third management employees meets bi-weekly to exchange ideas, solve problems, discuss performance and goals, and improve customer service.
We not only encourage communication, we depend on it…and work hard at it.